FAQ

My candle is getting moldy, why?

This is not mold but something wonderful called beeswax absolute. Over time, beeswax naturally produces a whitish ‘bloom’ on the candle. This is a natural tannin that is exuded from the wax. It is named Cera Alba, also called beeswax absolute, the essential oil/wax derived from beeswax. This is one of the substances that make beeswax superior for cosmetics and it takes a great deal of beeswax to yield a gram of absolute.

You can let it be on your candle for a gothic aged look, wipe it off with a soft cloth, or your hands to rub into your skin. Warm sunlight for a short period time or a hair dryer can also warm it back into the wax.

I have a new candle, should I trim my wick before I light it?

 Generally speaking, no. We trim most wicks before selling the candle to between ¼” and 1/3”. We often choose to trim the starting wick a bit taller than need be for insurance of a good light and start. If you encounter heavy flickering in still air after a few minutes you may want to trim the wick down slightly.

If your wick was not trimmed and is longer than 1/3” then yes, you should trim it down to 1/3” for a good starting length.

Why do I have a long extra piece of wick on top of my candle?

We always try to include the end trimming from the wicking of each candle in case of a damaged wick in need of repair down the road. If you ever break your brittle wick, over trim it, have a small melt down, or other mishap, this simple piece of wicking can help you fix your candle in a few seconds and get back to burning it without having to bring it back to us.

Don’t forget we support our candles for the life of the candle. If you ever have an issue we will happily help you fix it, just reach out to us via email or messenger and let us know about the issue.